FBC launches Mastercard Virtual Cards you can register for from home

Leonard Sengere Avatar
FBC Bank, zero-rate, internet banking platform, loan limit

There is a lot that sucks about having a weak currency like the ZW$. I mean, this currency is not even internationally recognised. You can externalise as many bond notes as you like but they have no value outside the country.

The millions in your local currency account are equally useless across the border. You can’t send them to a bank outside the country, even as a joke.

This would not be a problem if Zimbabwe were some kind of self-sufficient state. Unfortunately, we are kind of the opposite of that. The list of goods and services from outside the country that we depend on is endless. I guess that’s the price we pay for globalisation.

So, it is no surprise that prepaid US$ cards are popular in Zimbabwe. Armed with a prepaid USD card a Zimbo can participate in the global economy as they see fit. Think you’d rather pay for Netflix rather than purchase a 2-piecer? A prepaid card allows you to spend your money as you see fit.


The question always becomes, who can get such a convenient little card? Zimbabwe is a country of the formerly banked, most of whom can’t be bothered to open an account.

Earlier this year we saw that even when it comes to micro, small and medium enterprises, 32% said they would not be opening bank accounts because of high bank charges and risk in banking in Zimbabwe.

As always though, there were many that said the whole account opening process is too cumbersome. That’s true but I feel we should give banks a little credit here, probably Steward Bank more than most for simplifying the process.

The introduction of Lite accounts came with a little less stringent requirements. Luckily, prepaid cards are for the most part more accessible than regular ZW$ accounts.

Dial A Visa

BancABC has long had the Dial a Visa program where you can call in to order a prepaid Visa card and have it delivered to your doorstep.

That is some convenience right there. When the driver shows up you need to have a copy of your ID and US$10 on hand. Half of that amount will go into your account and the other half is payment for the card. You fill in a form, send the driver on his way and you’ll be transacting with that card 24 hours later.

That sounds hard to beat even if the Dial a Visa program is only available in Harare and Bulawayo. In other towns, one still has to make the trip to a physical bank branch to apply.

FBC won’t discriminate against smaller towns

FBC joins in on the Dial a USD prepaid card fun but actually improves on what BancABC is offering. See, BancABC is offering Mastercard Virtual Cards and as such, there is no delivery to speak of. This means anyone from anywhere in the country can apply for these prepaid cards from the comfort of their home.

Instead of calling, one has a few options to apply. Says FBC,

People can apply for one of four FBC Mastercard Virtual cards – the FBC Ordinary Prepaid Mastercard, Business Prepaid Mastercard, ACCA Mastercard and CIMA Mastercard – via the FBC Mastercard App, the Mobile Banking App, or the FBC Mastercard Web Portal

So, one only needs an internet connection and they can get themselves a Mastercard, all without changing from their pyjamas. I should not say ‘only’ though, internet access is expensive and will be 61% more expensive in November.

Do note that at the moment you can only register using a Zimbabwean local mobile phone number. FBC says international numbers will be activated in due course.

Proof of residence

To note though is that with FBC you will be required to upload an ID and proof of residence in your name. If your proof of residence is not in your name you will need to upload a copy of an affidavit signed by your landlord along with it. Or alternatively, you could upload a confirmation of employment letter.

This is the hurdle that chases many people away – the pesky proof of residence. Millions of people are renting and many do not have approachable landlords and so getting an affidavit signed is a non-starter. Then with many being informally employed, the confirmation of employment letter is equally elusive.

So, as much as FBC’s order-a-Mastercard from home is great, it is not quite as accessible as the market needs it to be. BancABC’s prepaid Visa remains the king when it comes to accessibility as it only requires an ID and no proof of residence.

If the affidavit or employment letter won’t be a problem for you then here is how FBC’s Prepaid Mastercard Virtual card compares against BancABC and the many other prepaid USD cards on the market.

Giving Zim’s prepaid USD cards the Tinder treatment

If you go with FBC here’s how you get started

Via a web portal

1: Visit the website at www.fbc.co.zw and select prepaid portal
2: Register as new user by providing the required details
3: A One Time Password (OTP) will be sent to your mobile phone. Enter the OTP and submit
4: You can change your password using the change your password function
5: Select Add Card on your dashboard and select the type of the card you want to add
6: You will receive a notification showing that the card was added successfully and the card number
7: In order to view the back of your card, and CVV, you can tap or click on the card and flip it and click to see the CVV.

Via FBC Mobile Banking app

1: Download the FBC Mobile Moola App for free from Google Play Store or Apple App Store
2: Accept Terms and Conditions
3: Click Start Banking
4: Register device by entering mobile number & OTP received through SMS/message notification (OTP will auto ingest)
5: Enter Pin
6: Inside FBC Mobile Banking App, click on the 3 dots on the top right corner and look for the “Products” option on the resultant Menu
7: Select Mastercard Registration and fill in the required information
Application Status will be confirmed via SMS Notification
N.B If you have the current FBC Mobile Banking App proceed to log in and start from Step 5

I tried this app and for me, there was a ‘Apply for an Account’ button on the first page. I clicked on that and picked ‘Mastercard registration’ from the options and that was that.

Via FBC Prepaid app

1: Download the FBC Prepaid App
2: Open the Mastercard App
3: Accept Terms and Conditions to proceed with clicking on Registration
4: Enter the Required Details
5: Capture the OTP provided to you on your mobile or email and click Submit OTP
6: Set a four-digit MPIN of your choice that will be used for future Logins on the App
7: Confirm MPIN
8: Select “My Cards”.
• Select “Add new card”
•Then Select Card type required.
• Select the product type.
9: A new card number is allocated for use by customer. There is an option to set a PIN for the card, maintain the card and view security card.

How do Zimbabwe’s prepaid US$ card fees stack up against one another?



What’s your take?

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  1. Pala

    Ok i have used the virtual oprion to open account but just realized i still need to make that trip to the bank to make a deposit so zvabatsirei ku bank kwacho wagara uchangoenda

    1. Anonymous

      I am not so sure which bank you used.

    2. Anonymous

      You can fund a local virtual account using ZIPIT Transfer, RTGS or Mobile Money, OneMoney, Ecocash etc without the need yekuenda kubank. Remember ma Mobile Money platform ari pa ZIPIT so, it’s only an issue of transferring funds into your active account.

  2. Anonymous

    Virtual Cards some sites they don’t accept them

    1. Leonard Sengere

      That’s true. So, I guess one has to be clear on what they want to use the card for before applying. Check if the payments you want to make with the card are possible with a Virtual Card.

  3. Dennis

    You can get a proof or residence from your local council office signed by your or any councillor available. You only need your national ID and and a copy of council utility bill as proof.

    1. Leonard Sengere

      Thank you for this information. Should help a lot of people.

  4. Rudolph

    Thanks for this informative article Techzim. I have one question though, can one apply for this Mastercard Virtual Card without an existing FBC account?

    1. Leonard Sengere

      You don’t need to be an FBC accountholder to apply for this Virtual Card. Anyone can apply.

  5. Anonymous

    I have never had a virtual card b4,can i actually receive money into the card…just yesterday econet sent a text saying their cards no last upto 120 days from 28

    1. Anonymous

      You can’t receive money into the econet virtual card. You can receive money into a FBC MasterCard

    2. Tyrion Stark

      I know that the only way to load money into a BancABC prepaid Visa card is with cash at a bank branch or a City Hopper location.

      So I imagine you will only be able to deposit cash into the card. I don’t think you can receive money into it. Or into any prepaid Visa/Mastercard for that matter.

  6. Taps

    As long proof of residence is required not worth it.Bancbc is King even though their system is a disaster.

    1. Leonard Sengere

      I know that the proof of res requirement will put many people off.

      Dennis above says, “You can get a proof or residence from your local council office signed by your or any councillor available. You only need your national ID and and a copy of council utility bill as proof.”

      That’s something but it’s still a hustle for what BancABC gives you with just an ID. But I guess if you get stung by the BancABC system enough you will put up with the proof of res requirement.

  7. Visa

    The proof of residence is a prepaid card inobatsira sei.

    1. Leonard Sengere

      I understand your frustration. Proof of res is a turn off for many.

  8. Sam

    BancABC says it doesn’t have a facility for bank rate. Implying that you can not utilise your RTGS account to buy forex for pre-paying into your Mastercard or VISA pre-paid card. Therefore, you have to physically visit the bank to deposit money into your pre-paid card.

    1. Anonymous

      True. but you can deposit at pick n pay, they have mini bancabc branch/kiosks in the supermarket isnt.

  9. Calvin

    Which cards work with Google Payment center? My bancabc prepaid visa card was declined..

    1. Miiz

      I last used Ecobank and was working perfectly on Google till it expired