POTRAZ has started monitoring your calls. Here’s what you need to know

Valentine Muhamba Avatar
POTRAZ call monitoring, calls, GVG, Global Voice Group

The Postal and Telecommunications Regulatory Authority of Zimbabwe’s (POTRAZ) call traffic monitoring system was commissioned today by the Minister for ICT, Hon. Jenfan Muswere.

“Minister of ICT, Dr. J. Muswere commissioned the Telecommunications Traffic Monitoring System (TTMS) at POTRAZ today. The TTMS is a revenue assurance system that allows POTRAZ to track traffic by operators in realtime hence calculate revenue generated by each operator in realtime”

POTRAZ on Twitter

It’s been nearly a year since the last time we talked about POTRAZ’s call monitoring system. When it was announced POTRAZ said that it was supposed to be used to monitor the revenue mobile network operators make in real-time.

“In order to ensure accurate revenue collection, the objective of these regulations is to provide for the conditions, requirements and procedures for monitoring of telecommunications traffic in Zimbabwe.”

POTRAZ via The Herald

Who got the tender?

The unfortunate thing about being in Zimbabwe is local companies might not be considered for these tenders or there might not be any that have the technology or have systems that are at the level of international competition. The considerations the regulator made with its call monitoring system are something that we can do nothing more than speculate on (and you are free to do so in the comments).

Anyway, POTRAZ then landed on a company called Global Voice Group (GVG) which has a suite of products that are meant to address the revenue angle that the regulator is after. When we did a little digging we found that the Visio Suite was the one that most aligned with what POTRAZ wanted. The other products in the suite are:

  • Visio Data, a mobile broadband reporting and measuring solution that allows for data-driven regulation and policymaking.
  • A mobile device tracking solution called Visio Device which allows the regulator to track and identify mobile devices in a country’s ecosystem.
  • Visio SIM, is a regulatory and law enforcement tool that acts as a centralised SIM controller offering surveillance, authentication, and deactivation.
  • The last product in this suite is Visio Telecom. This product gives regulators detailed traffic metrics and allows them to mine and collect data in real-time.

The company POTRAZ got for call monitoring; here are similar deals it made in the past

However, there were no further details as to which one of the many other products that GVG has on offer in the Visio Suite was procured by POTRAZ. From the entire package, you can see that there are other products that are out of the bounds of what POTRAZ outlined in its revenue assurance mission.

As I am sure you are all aware, privacy has become a major issue worldwide and something like the Visio SIM which will allow an authority to offer “surveillance, authentication, and deactivation” is a good thing on one hand because it will mean that it will make it easier for law enforcement to track down offenders. Although, on the other hand, it could also be a slippery slope into needless and unwarranted surveillance.

To ease these concerns POTRAZ said the following when the program was announced.

“A telecommunications traffic monitoring system or monitoring hardware and software will only be installed over such dedicated links with signalling information where it shall be physically impossible for the authority to record, monitor or tap into the content of any personal communication.”


Whether you take them at their word or not is something I am really curious to know.

Have the MNOs cheated POTRAZ that it needs to institute a call monitoring system?

There is a saying that goes “innocent until proven guilty” and it applies to this call monitoring system for two reasons, as well as if we are taking POTRAZ at their word that it is just for monitoring call traffic for revenue purposes.

The first is that, as far as we are aware, there have been no reports of MNOs cheating the regulator. Telecommunications is one of the most regulated industries in Zimbabwe, probably second to finance and banking to the point that operators need POTRAZ’s blessing to increase prices.

If the operators were taking some sort of cut or were neglecting their financial responsibilities, and there was evidence to back this up then I doubt anyone would have batted an eye when the announcement was made.

The last reason ties into the first. By this I mean, there were no figures disclosed for the system that we aren’t even sure we need. Why not expend those resources on increasing capacity in the mobile network operator space than paying Lord knows how much to have a system that we have not presented an immediate need for. Zimbabwe has bigger telecommunications problems than monitoring revenue from MNOs…

To make matters worse, POTRAZ most likely paid for this service in USD because which international firm is going to accept our local currency? This is the same forex that we often hear government agencies bemoan they are in short supply of…



What’s your take?

Your email address will not be published. Required fields are marked *

  1. Tkayz

    To day you left out the Prices i think its wiser to highlight how much is each package and wat happened to other countries who tried to deal with this company

  2. Admire Moyo

    We were all there as Journalists, why write false things?

  3. Josh

    This article is misleading. Please write facts not clickbait.

  4. Hutvale

    Does this mean they can hear what we talk on the phone?

  5. Edward Matsikidze

    Why can’t they respect our privacy,,

  6. Edward Matsikidze

    What happened to our privacy

  7. BeIT

    @Josh, @Admire Moyo so please do tell the facts bcos there’s nothing shocking this gvt agency won’t be made to do which is untoward towards the People of Zimbabwe.

  8. Edward Matsikidze

    What about our privacy

    1. L. Makombe

      POTRAZ is not listening to anyone’s conversation. What they doing is just monitoring whether calls terminating onto Zimbabwe networks are genuine calls and also that they are not being illegally terminated by some illegal operators who are using mostly SIM boxes to terminate traffic hence depriving the country and also the operators much needed foreign currency. If you have ever received a call from abroad reflecting a local number, this is what is being monitored. POTRAZ I understand is doing this together with the operators, possibly at a fee/levy. There is nothing sinister about the POTRAZ system that anyone should be worried about unless one is involved in criminal activities of traffic termination, then the honey moon is almost over.

  9. Kambs

    All in the name of 2022 elections

  10. Kembo mohadhi

    Hahahaha tamama

  11. L. Makombe

    Badly articulated. POTRAZ is not listening to calls but just monitoring calls. POTRAZ is also trying to minimise the illegal termination of traffic by illegal operators. Sometimes it is ideal to check facts before rushing to print because your readers rely on what is in your papers.

  12. Papie

    Potraz also needs to invest in systems that help curb crime in zimbabwe, especially realtime tracking of stolen devices like phones and any other with trackers

  13. Russian with Attitude

    Every Government does it .. nothing new here

  14. Onny Deky

    There is nothing sinister here.All countries do it.lts good for this country.