Customers have been tweeting out that they were buying airtime through EcoCash but weren’t receiving the funds. When they checked their EcoCash balance the money for the transaction was deducted.
The problem started late last night and some still haven’t received their airtime or had their money returned to their EcoCash accounts.
An Econet Spokesperson confirmed that last night there was a technical issue with Econet’s charging platform. It wasn’t an issue on EcoCash’s side of the transaction. The spokesperson also confirmed that the situation has been resolved.