EcoCash Nicodemusly Raises Charges

Farai Mudzingwa Avatar

For the latest EcoCash Charges, please see this August 2020 update.

We recently got a tip to the effect that EcoCash had silently raised charges for EcoCash biller charges, slapping a $5 fee per transaction;

Ecocash biller charges have shot up to $5 flat per transaction irrespective of amount. Was shocked today when sending various amounts for my insurances viz $7, $10, $18, $:19, $23, $47. All these transactions attracted $5 charges each. This is avarice at its worst as the fee is exorbitant and disproportionate to the amounts being sent

Tip from one of our readers

After going back and forth investigating – we were left pretty confused as the biller payments we made (ZESA and ZOL) didn’t result in us incurring any extra $5 charge. During our investigation, however, we ended up noticing that there are some non-consumer services whose fees have been increased or even introduced.

Merchant to merchant transactions now come at a cost of 1% of the amount transferred being charged. Merchant bank to wallet transactions have increased as well. The maximum one could pay was $30 and it is now $50. Bulk payment lines seem to have fees of 2% + $5 which was not the case before.

It’s not clear because EcoCash has not communicated to the affected parties that they are now incurring more charges and we are left to guess what the charges actually are.

Earlier this year, EcoCash sought approval from the RBZ to raise charges and whilst they initially got approval, at some point between getting that approval and upping the charges RBZ changed their minds and the new charges were never announced officially.

It now looks like EcoCash has increased fees for those services that would not be easily noticeable. As much as we sympathise with them on the fact that the central bank flip flopped on approving fees, it is still not acceptable that the mobile money service would just increase a class of fees without communicating the changes.

Small businesses particularly informal ones are the most affected by these changes. This is also the class of businesses that rely on EcoCash the most. Whatever could be going on between EcoCash and the central; bank, the mobile money operator should still treat merchants and agents with the respect they deserve.

8 comments

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  1. Farai Mutambanengwe

    That is true, they are charging 1% for transferring between one’s own merchant and agent accounts! Daylight robbery.

  2. C

    They have also started charging merchant codes for balance checks and removed the facility to check balances on a bulk payer acc. All while being unable to provide a self service facility for accessing a statement of the account!

  3. Matthew

    Ecocash has resorted not to pay commissions to a large chunk of agents last month for no clear reasons coupled with no upward review of commissions despite increasing tariffs. Stakeholders in their Ecosystem are now in the dark on charges, they need to put their house in order!

  4. Steve

    Econet is nobody’s friend. It is a rip off at all levels.

  5. Edward

    One money is the way to go zipit ipapo mahalamahala

    1. Mike Rukwava

      Don’t enjoy free things, it’s not good for the economy. Econet is in business mind you

      1. Anonymous

        Ukwane nxaaa

  6. Allie

    Econet is merely showing off that it can play it solo ….they will play and dance there lullaby song in the short run….