Check Out Zimbabwe’s Uber For Parcels

Farai Mudzingwa Avatar

Delivery services are not the sexiest lines of business but they can be very convenient. Merchant Couriers is a local startup that’s trying to make a mark on the delivery industry and after seeing what’s on offer I must say I was quite intrigued.

Merchant Couriers describe themselves as follows:

Merchant Couriers is a on demand deliveries and pickups service company which uses light vehicles and motorcycles delivery and pickups in Zimbabwe, currently based in Harare. We commit to serve the nation of Zimbabwe with day to day, personal, business and industrial sector deliveries. Our service is aimed at same day deliveries and pickups, with great speed and on time

How does it work?

Users can go on Merchant Couriers website and once you have signed up you can place an order for a pickup. You place a pickup and dropoff address and some other details that will help Merchant Couriers make the delivery. You then fill out some details relating to your package such as weight, value, and quantity. These details will be used to determine the price of your delivery. I filled out one such form and my imaginary package had the following characteristics:

Weight: 0-5 KGs

Value: $500 – $1000

Quantity: 1-3 items

The quantities come in packages so there’s 1-3, 3-6 and so forth and so on.

Anyway my package was being delivered from Avondale West to Malborough Drive and the total cost amounted to $13.73 (without insurance, which we will touch on in a bit). Deliveries are not limited to small parcels only but you can also deliver larger and heavier items.

Merchant Couriers also handle international deliveries which will come in handy if for instance you want deliver furniture to/from one of the following countries; Zambia, Botswana, South Africa, Namibia and Mozambique.

Merchant Couriers vs Traditional postal services

You are probably wondering why you would pick Merchant Couriers over traditional postal services? We posed this question to Merchant Couriers and they felt they have a number of advantages they offer…

The promise of convenience

Merchant Couriers say their innovation is much more convenient as compared to traditional delivery services. One of these conveniences includes both pickup and delivery of parcels. For larger items this is not anything to shout about but for smaller parcels this is quite convenient. The only problem is that Zimpost now also offers customers the ability to request a pickup for parcels as well.

Some of the other reasons why Merchant Couriers believe customers should adopt this service include digital payments, and real-time tracking but these too are available if you decide to send a parcel using Zimpost or DHL. If anything Zimpost have an advantage in the real-time tracking space because they offer map tracking whilst Merchant Couriers uses SMS and email to notify customers of where their deliveries are.

I do think because Merchant Couriers have an app and mobile sites that are better optimised than Zimpost’s, it might be slightly easier but the difference is negligible.

If your priority is saving the most money possible then Merchant Couriers offers customers an insurance option. What this means is on smaller and less valuable deliveries customers can choose not to pay insurance.

Sign up as a customer/driver

If you want to use the service as a customer you can sign up and start delivering your parcels with Merchant Couriers here. You can also sign-up on the merchant courier website to be a driver. Of course you will go through a vetting process where the startup will verify drivers. If you are interested in signing up as a driver you can sign up here.

A quick buck

As an added incentive, Merchhant Couriers has an affilliate program which could be a cool way to earn a buck. If you sign up to be an affiliate; get other customers to sign up (through a special link) and make orders you get a 10% commission on all the orders these customers make using the application.

Instead of waiting until the weekend to drop of a parcel or worse still having to rush off from work, will you be giving Merchant Couriers a try instead?

Download Merchant Couriers Mobile App

This article was updated to inform readers of the affiliate program



  1. Anesu Michael Maposa
    1. Anonymous

      no its only when one refer customers who place an order. not affiliates signups.

  2. Anonymous

    There is a company called already doing the same

    1. Anonymous

      There are many more you haven’t mentioned too. Whats your point?

  3. Imi Vanhu Musadaro

    I think you need to touch more on the insurance options. The primary concern of anyone shipping something is that it arrives intact, even if they are documents. If I’m not mistaken, with Swift, packages are insured by default, which gives peace of mind. Even when a package is uninsured, there must be some compensation applicable depending on the reason for the package being damaged, or going missing, otherwise it promotes courier/driver negligence as neither they nor the company are held accountable under any circumstances. If the company holds some liability, it forces them to vett couriers/drivers properly, rather than being revenue centric and registering as many of them as possible.

    1. Anonymous

      Thanks we have noted the insurance is selected based on the value of their goods. Merchant couriers insurance brackets of provide insurance $2 or $5 or $10. This goes based on value of the goods however most of their parcel deliveries are innercity for now from understanding, and will grow to a more intercity offering over time. So that is why they give the option to choose to have insurance or not. Because not everyone would want a factored in insurance for inner city or ahort distance deliverying.

  4. mwanavhu

    Merchant Couriers requires couriers to have a motor vihecle. Couriers could also use public transport and bicycles especially for low value deliveries, or short distances e.g. sending a document accross Harare CBD.

    1. Anonymous

      great idea

  5. Nice

    World be great to do an article comparing these courier services with zimpost etc…

  6. Anonymous

    Please cover HWINDI, i have used this service for a couple of times now