EcoCash Still Not Working: Stop Transacting Via EcoCash Until This Issue Is Resolved

Farai Mudzingwa Avatar
EcoCash Billboard

People have been facing challenges accessing or transacting through EcoCash since yesterday and though it seemed the situation had been resolved brieflyΒ the mobile money service is still not working.

Yesterday the only communication given by EcoCash was:

Dear Valued Customer

We apologise for service disruptions you may be experiencing in trying to transact on EcoCash. Our technical team is working to resolve the technical challenge and we will inform you as soon as normal service is restored. We regret any inconvenience caused.

Apart from that not much is known as to what the problem actually is.


Until EcoCash is fully up again -something EcoCash said they would announce on Twitter- it may be best to stop trying to transact using the platform. Many people have seen their funds disappear during the outage. In shops people have been making transactions that are not reflecting, but balances are still being debited.

According to a source, some shops have started instructing customers not to use EcoCash as they were emailed by the mobile money service provider who is failing to keep up with complaints of people coming to demand their money.

Obviously it’s a huge inconvenience not to be able to transact especially if you have some critical situations that require those transaction but the process of getting recovering your money is not a particularly pleasant one either.

Also Read:Β Supa Mandiwanzira Thinks EcoCash Dominance Could Be Disastrous


  1. John engo

    The real problem is MDC alliance has been using ecocash to raise funds.ZANU of is not happy with that

  2. Nigel

    My Ecocash is working though, bought bundles and ZESA today. The ZESA took two tries but the bundle was instant.

  3. Boots

    Lets migrate to one wallet

    1. Cee

      No thanks, Ecocash maybe having problems but it’s the best mobile money service right now.

    2. Son

      Me am sticking with ecocash. I will not move over coz of a technical fault, occuring once in 12 months.

  4. Imi Vanhu Musadaro

    Well well well, it begins. As with most tech glitches, from here on out EcoCash will have constant “challenges”. Welcome to kalife kepurple πŸ˜‰

  5. sg

    Your the one telling us to stop using ecocash

    i did transactions yesterday

  6. Rookie

    Unfortunately there will never be anywhere where technology does not have glitches. Payment systems have failed even banks have had downtime. No fuss will wait for EcoCash to be ok.

  7. Trinity

    am sticking with TeleCash and Telecel’s Gold Card Does it all for me everytime