Online Form One Application EMAP site is down, or at least is seems like it…

Trycolyn Pikirayi Avatar
Education in ZImbabwe, Ministry of Education, Zimbabwean classrooms, School children Zimbabwe

Since yesterday, we’ve been seeing a lot of complains on how the Electronic Ministry Application Platform (eMAP) site is down or malfunctional rather. While some are attesting to having used the platform successfully, the majority’s efforts seem to be futile.

What’s interesting is that people seem to be hitting dead end at different stages. While some are failing to even reach the site, some are only failing to log in after a successful sign in. The problem could be with the system’s failure to store user information, or it’s a server overload problem since only 6.59% of the potential demand for boarding school is available. 

I tried checking the site out but I can only do so much since I neither have a center nor a candidate number. Also, I tried calling the Ministry of Education but to no avail since no-one is picking my call. Will keep calling so I can get a comment from them and know the way forward.

However, this isn’t new considering that last year’s online enrollment was a flop. But well, you’d think that this year would be different since we are meant to learn from our mistakes. It’s even more disappointing considering that it’s a a project by a full Ministry of Education. Could they not sub-contract better devs? Or use more capable servers? Or at least have fixed the problem by now?

But then again, we’re not too surprised with the government under-performing now are we? We’ve even become complacent in one way or the other.

Anyway, are you one of those who managed to successfully apply using the platform? If so, please send through a few tips on how you did it lest we blame the government when it’s just an us-problem.

You can also check out: Still having challenges with eMAP? Here are some tips that can help


  1. Anonymous

    I failed with other browsers except Firefox

    1. ndlovu christine

      I think this year its much faster than last i managed without difficult as compared to last year when i went through around 0000hrs

  2. Jerry

    It was just one kick go for me, no problem at all, could actually log in and out as I please

    1. Benaiah Anotida

      How did you do it because when I am using most of the browsers after the successfull login they are telling me that the account does not exist, please contact the system administator what will be the problem.

      1. Irvine

        Don’t use Opera mini if you are using a cellphone. Try other browsers and it works fine..

    2. Machumi Thabani

      How do you done it

    3. Machumi Thabani

      Help me how its done

  3. Isdore II

    In all honesty, I did manage to register successfully with the site in under 5 minutes. The system itself seems to have no issues as it automatically picks the other details of the child after you have entered the center number and student number but is not that user friendly. It requires you to know the province and district within which the school you intend to apply to exists. But once you tick through those fields it displays the entire list for you and you can tick whichever ones are of interest to you. However, the tick boxes for selecting the schools are very very small, to the extent that one may think there is no option for them to tick. The small tick box appears like a dot on the far right of the table, clicking directly on the small dot solves the problem. after that one can accept the ticked schools and move on to search other schools in other districts if they are in different districts and repeat the same procedure. After competing that process, one can view the schools they have applied to and the status of the application. Overall I would say, its a great innovation and people must just approach it as that and follow the necessary procedures in applying.

    1. Anonymous

      Well said .

    2. Tendai Katsuwa

      whats the maximum number of applications that one can make?

      1. Anonymous

        Good question. i only managed to apply to 3 schools though i thought the maximum is 5

        1. ED

          I had the same problem of three schools ..i had to refresh and apply for the other 2 two schools

    3. Anonymous

      cant get thru saying the account does not exist what can i do,help

    4. Anonymous

      Any idea how do one change a school they applied for

    5. Anonymous

      Managed to register successfuly with mozilla firefox

    6. grace

      Excellent this enronment platform is so so good,easy and fast,am happy cause no cost were spend for me,bt after being accepted whats next

  4. Anonymous

    I have failed since mor

    1. Benaiah Anotida

      Try to use firefox it will work out

    2. Collas

      Why is that only Zimbabwean cell numbers work… it’s a nightmare for those who are not staying in Zim…If you enter a South African cell number for example, the system does not accept… I ended up using a relatives umber in Zim and it worked

  5. Anna

    I put my details and everything but it says your details could not match what can I do please help

    1. Anonymous

      either your cndidate number or center number is wrong cross check again

    2. Anonymous

      either your cndidate number or center number is wrong cross check again

      1. Anonymous

        use chrome not opera

  6. Irvine

    Its also good to try using a different browser especially for those who are facing challenges. When using a cellphone,Opera mini browser has got some issues with the platform but the moment you try a different browser such as google chrome or firefox, everything goes smoothly. Thanks MoPSE FOR A GOOD INNOVATION.

    1. edward

      i have been trying since yesterday upto now using different browsers cant go through.Getting message this site cant be reached.

  7. Anna

    They should have made it easier 4 us

  8. Batwo

    Cant log in after succesfully applying yesterday though thenumber of schools applied for varied for my two children. Managed three schools for one and four for the other one. Then system told me i had applied to enough schools for both yet the Sunday Mail 12/11/17 states we can apply to not more than 5 Schools

  9. N Mugwanyo


  10. Alice

    i have been trying since yesterday am failing to change the date format and today i am failing to access the site . anyone to help on the date format …..i tried changing my pc date format but its not working

  11. sibongile

    how do you edit I want to change my choices

    1. Patie

      Same problem here

  12. Patie

    Am also trying to edit my application to no avail how do i do it.please help.have been googling to find solution but i couldnt get any. I mistakenly put the school which i didnt evin want ontop.

    1. Anonymous

      Same problem with me I can’t find the edit button

  13. Moses Chibvuri

    i haven’t done anything yet since morning

  14. edward

    been trying since yesterday till now and have used different browsers but getting same message .this site cant be reached. have phone and been told use different browsers and so far 9000 have applied.

  15. Mutedzi H.

    Please help me with the emaping system. I have made a wrong entry by ticking Riverside school. My first three choices are Hartzel, St Augustine and Tsonzo. Apparently the emaping does not allow for rectification of entries made.

  16. Mutedzi H.

    Please help to change my choices.

  17. Nelson Zengeni

    I applied without any hassle. The system is working.

  18. Adson

    ummmm this system is not user friendly if its for all it should be one click. if someone in Harare is having challanges what more someone down in Chiromo. something needs to be done otherwise those in remote areas will not be enrolled

  19. Mutoko

    It’s working well. You need to have reliable network. I registered one yesterday in five minutes and have just registered another it took a bit longer though owing to interrupted network.

  20. Peter

    The best way I have discovered is buying bundles using a cellphone that goes on internet I was struggling using WiFi but the moment I used my phone thru data bundles it was easy so I am advise you to try that way it is easy to used google chrome browser

  21. Alliance Maride

    hiting a dead end having being trying since morning

  22. unknown

    have been trying since Monday bt to no avail. After registering in it keeps saying not registered.

  23. unknown

    So far so good

  24. Sean

    It worked perfectly fine for me and the only thing is that some people have a computer phobia and they end up blaming everything and everybody due to their incompetence. I managed to register for my kids in less than 10min even though I’m outside the country

  25. Let Buwerimwe

    I managed to sign in and log in after a struggle. The problem now is that when I try to apply a message comes saying I have reached the maximum number of schools to apply. Funny enough when I click check application status, I am told I have not applied to any school.
    Very embarrassing considering the pressure the ministry is putting on us to us this system.

  26. worried

    How do I cancel my application to the schools I mistakenly applied for

  27. Mcdan Mathew

    I faced problems when I was applying on a cellphone because the page would be too small to manage.Once reached the stage of choosing the province. With a big screen I did it simple and I check my application is reporting pending. Good idea from the ministry

  28. Bobina Matangira

    How to apply for account to use when applying for form one place 2018

  29. martha daka

    I applied on Monday but up to now its still pending on the schools I have selected. I thought it was not going to take such long since this is an online application.

  30. stephen

    I think it remain pending since enrollment is going to happen after the results are out. Even me its still pending but i successfully

    1. Anonymous

      i had only been allowed to apply at two schools the system is saying you have reached your maximum why

  31. stephen

    How do i do it now i want to apply for someone else?

  32. FELLY


  33. Anonymous

    keep saying your account does not exist, which password are we using, my email password?

  34. rutendo

    I have been trying to log in since Monday to no avail. I’ve used chrome, mozilla, internet explorer – paphone nepacomputer zvese. Iri kungoti your details could not match. I’ve verified the details with the school they are correct. The system is really frustrating to say the very least.

  35. Mkwananzi

    Failing to sign up error sms Details could not match

  36. Anonymous

    Always no connection. Account not exist

  37. Isheunesu

    Always no connection. Account not exist

  38. Purity

    Someone help me out l want to change a school l applied for How do l do it please help

  39. Winnie Muteya

    I have applied but no response

  40. Mabasa Mafurutu

    The system continously say your details could not match please ensure the information you entered is correct… What could I be doing wrong if both center and candidate numbers are correct?

  41. Mabasa Mafurutu

    Any cell number that I can phone on?

  42. Anonymous

    Not easy to login the child’s details

  43. Mupfumira Tafadzwa

    I ‘m still trying to apply on online but without success.logging in my password its saying details does not it the password or we have to open new account.what can I do pliz help urgently.tried to sign up but to no avail.

  44. Mupfumira Tafadzwa

    I ‘m still trying to apply on online but without success.logging in my password its saying details does not it the password or we have to open new account.what can I do pliz help urgently.tried to sign up but to no avail.

  45. Anonymous

    Applied successfully with no hassles,when wil they give us the results of our application?the sooner the better.

  46. Togara Makaure

    Applied succesfully although initially it was a bit of a challenge. Just now waiting for the response. How long does it normally take to get a response?

  47. Leonidas

    how do i submit the scanned results to respective schools i have applied to ?leonid,because the status of all my applications is still pending

  48. Togara Makaure

    Hi just be patient and keep checking. i was also concerned about the same but today i was accepted on one school and others status changed from pending to processed.

  49. prosper

    My child was expected by St Pauls Musami but I am no longer interested I want to declaim system is risisting

  50. Win

    My child has been accepted to a school she doesn’t like so I declined but my worry is, is she going to be accepted by other schools I applied for

  51. unknown

    still waitin eish its so boring

  52. Mina

    Can someone help, my child application is still showing pending for all the schools he applied for. How long will we wait for the outcome and if the child is not accepted by any one of the schools , how is the application status going to be. I hope its not going to be pending forever.

    1. Ruth Nyandoro

      I have just called the schools that are still pending on my child’s profile and they have told me they are already full for their boarding places. 3 of my applications were rejected, so in other words I am in a stuck up situation. I think as parents, we ought to engage the Ministry of Education on this system. Anyone interested, contact me on 0777802867. One of the schools told me that the Ministry is responsible for updating the statuses for the applications.

      1. Win

        Same situation dear they offered my child on the school wch I accidentally applied for and I declined now the other schools have not responded am stressed .

      2. Anonymous

        Am also in the same situation as you,there is alot of corruption taking place ,schools are not recruiting using this system,the school that I wanted my son to go to yakatozara kare they only took vana vanga vane 5and 6 units chete zviri frustrated wth this system

  53. Zivuku

    Can someone help, my child application is still showing pending for all the schools he applied for. How long will we wait for the outcome and if the child is not accepted by any one of the schools , how is the application status going to be. I hope its not going to be pending forever.

  54. Chapu Freddy

    Is it possible to reverse an offer decline response in the case that one has decided to reconsider an offer accepted response.

  55. Marumani L

    Since yesterday i was replied by only one school the other four a still pending am worried.

    1. Anonymous

      The way I understand is that only one school should accept your child to avoid duplication.

  56. Anonymous

    if the system does not allow us to edit the selection after a wrong entry then i think its a flop. mistakes do happen. now if one school rejects me why should I not be given a chance to add onother one

  57. Anonymous

    My child was accepted at a school i accidentally put and it was not giving me an option to delete. Now its giving me an option to reject the offer. Should I reject what are the chances of the other 4 accepting her, is the system automatic or i can wait one more day and see if other schools will accept her.

  58. Kirsty

    I’ve accidentally applied to two schools i don’t plan on sending my kid , and i can’t find a way to unapply , how can one unapply ?

  59. Paul

    What’s next if all your applications are rejected??

    1. Ruth Nyandoro

      You keep applying to more schools. I have just been to the Ministry of Education and they said, now parents can apply to more than 10 schools. Feeling pretty lazy to explain the process here

  60. Mai tino

    We still waiting for responses BT some schools are taking leaners who have not applied on line and are making applications for them at their reception .

    1. Anonymous

      Very true.this system haishandi coz schools are not being fair

  61. Lolo

    My last school im waiting is still on pending.For how long must i wait?What if the schools are getting full while im waiting?

    1. TK

      Make more applications, i figured.

  62. Anonymous

    Are they any chances of going back to the school i once declined thinking that the one i wanted(still on pending)will respond?I dont want to make any choice now.So is it possible to go back to the i declined or to wait until i receive something to the pending?